Summary Of Service Quality of the Public and Private

Optimize banking operations with Service Quality of the Public and Private Sector Banks by Dr. P.N. Harikumar and Dr. Sheeba Joseph. This finance management book compares customer satisfaction, digital banking accessibility, and service delivery performance in India’s retail banking industry. Essential for retail bank managers, finance students, and market research analysts, it details SERVQUAL modeling, customer retention frameworks, and strategic banking technology upgrades to improve competitive positioning and branch operational efficiency.

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