Shipping Policy
Last updated: December 16, 2024
Thank you for shopping at Spectra Shop. This Shipping Policy explains how We process, ship, and deliver orders placed through Our website.
Please read this policy carefully before placing an order. By purchasing from Spectra Shop, You agree to the terms outlined below.
1. Order Processing Time
All orders are usually processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on Sundays or public holidays.
In case of high order volume, operational issues, or unforeseen circumstances, processing may take slightly longer. If there is a significant delay, We will try to inform You using the contact details provided with the order.
2. Shipping Locations
We currently ship within India. At this time, international shipping is not available unless explicitly mentioned on the website.
If Your shipping location is not serviceable, We reserve the right to cancel the order and issue a refund, where applicable.
3. Delivery Options
We currently offer the following delivery options depending on serviceability and checkout availability:
- Standard Delivery: Estimated delivery in approximately 5–7 days
- Express Delivery: Estimated delivery in approximately 2–4 days
Delivery times are approximate and may vary depending on Your location, courier availability, weather conditions, holidays, or other factors beyond Our control.
4. Shipping Charges
Shipping charges are displayed during checkout before You complete Your purchase.
The shipping fee may vary depending on the selected delivery method, order value, and serviceability of the delivery location.
5. Cash on Delivery (COD)
Cash on Delivery (COD) is available only with Express Delivery and is subject to order value limits.
COD fee structure:
- For orders up to ₹700: COD collection fee is ₹25
- For orders from ₹701 to ₹1499: COD collection fee is ₹30
- For orders of ₹1500 and above: COD is not available
For orders where COD is not available, prepaid payment options must be used at checkout.
6. Shipment Confirmation and Tracking
Once Your order has been shipped, You may receive shipment confirmation and tracking details by email, SMS, WhatsApp, or other available communication methods, where applicable.
Tracking updates may take some time to become active after dispatch.
7. Delivery Delays
While We aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to courier partner issues, weather conditions, strikes, transportation disruptions, natural events, or other external circumstances.
Spectra Shop shall not be held liable for delays caused by courier companies or circumstances beyond Our reasonable control.
8. Incorrect or Incomplete Address
Please ensure that the shipping address, PIN code, and contact details provided by You are accurate and complete.
We are not responsible for delays, failed deliveries, or losses caused by incorrect or incomplete address information provided at the time of placing the order.
9. Failed Delivery Attempts
If delivery is unsuccessful due to recipient unavailability, refusal to accept the shipment, incorrect address details, or repeated failed delivery attempts, the parcel may be returned to Us by the courier partner.
In such cases, re-shipping charges may apply. Any refund, if applicable, will be handled in accordance with Our Return and Refund Policy.
10. Damaged Package or Missing Items
If Your package arrives damaged, tampered with, or if any item is missing, please contact Us as soon as possible with Your order details and clear photos of the package and product.
We will review the matter and assist You as per Our applicable policies.
11. Partial Shipments
In some cases, items from the same order may be shipped separately depending on stock availability, packaging requirements, or courier serviceability.
12. Contact Us
If You have any questions about Our Shipping Policy, please contact Us:
Email: [email protected]
Address: Spectral Hues, Boral Majher Para, 24 Parganas (S), Kolkata – 700154
