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Cases in Call Center Management

Author: Richard Feinberg, Ko de Ruyter & Lynne Bennington

Language: English

Publisher: Jaico Publishing House

Year of Publication: 2005

Binding Type: PAPERBACK

Number of Pages: 232

MRP: 395 INR

Your Price: ₹356.00

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Cases in Call Center Management

SKU 9788179924426 Categories , , Brand:

Summary Of Cases in Call Center Management

Optimize customer service workflows and scale operations with this practical corporate guidebook on modern call center management. Packed with real-world case studies, it outlines powerful strategies for workforce optimization, quality assurance metrics, agent training, and performance tracking. Perfect for operations managers, business executives, and customer experience directors, this essential handbook provides the analytical tools needed to reduce overhead costs, maximize efficiency, and boost client satisfaction.

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Weight0.5 kg
Dimensions8 × 1 × 10 cm

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