Mitroff is the most eloquent voice we have writing about crises. This book is a timely masterpiece about our age of vulnerability and how, against all odds, we can best cope with this 21st century danger. The ‘we’ I am referring to includes all of us. ? Warren Bennis Distinguished Professor of Business University of Southern California This timely book presents seven competencies crucial to handle crises effectively and emerge stronger and better from unthinkable yet inevitable circumstances. The competencies are : Right Heart (emotional IQ) Right Thinking (creative IQ) Right Social and Political IQ Right Integration (integrative IQ) Right Technical IQ Right Aesthetic IQ Right Spiritual IQ The book draws from the interviews conducted by the author as an expert in crisis management and offers a blueprint for the need to take action to avoid it.

[Source: Prentice Hall India]